Delivery times stated on our website are estimates only. We may use third-party courier services, which may not be able to provide specific delivery hours or exact time slots. However, Market9ja Store and its delivery partners (such as DHL/Parcelforce or other logistics providers) will notify you of your estimated delivery date and inform you when your order has been dispatched. A tracking reference may also be provided so you can monitor your order status.
Estimated delivery times will be displayed at checkout and will apply to the address provided at the time of order placement. If you change your delivery address during checkout, the updated address will be used. We reserve the right to restrict or exclude certain delivery areas from our service coverage at our discretion.
All products are subject to availability and market conditions. We may limit quantities of certain items, especially promotional goods, to ensure fair availability for all customers. If any item is unavailable, we may offer a suitable substitute. If the substitute affects the price, you will be informed. You may accept or reject the substitute at the time of delivery, and any rejected item will be refunded.
We aim to deliver your full order as requested. If any item is missing or incorrect, you should notify us promptly. You will not be charged for incorrect items, and our liability will be limited to the value of the affected goods and related delivery costs.
It is your responsibility to ensure that someone is available to receive the delivery at the provided address during the delivery window. A signature may be required upon delivery. If no one is available, the courier may retain the parcel for redelivery or collection. In such cases, Market9ja Store will not be liable for missed deliveries, especially for perishable goods such as fresh or frozen items.
Delays may occur due to weather conditions, logistical issues, or other circumstances beyond our control. In such cases, we will attempt to notify you and reschedule delivery as soon as possible. Our liability will be limited to the value of undelivered goods and associated delivery costs.
If a delivery is missed due to customer absence, refusal, or incorrect instructions, we reserve the right to charge for perishable items and delivery costs.
If you request that a parcel be left unattended, this is done at your own risk. Market9ja Store and its delivery partners will not be responsible for any loss, theft, damage, or quality issues arising from unattended deliveries.
Orders placed within our cut-off times will be processed for next-day delivery where applicable. Orders placed after the cut-off time will be processed on the next working day.
Please note that delivery of frozen products may vary depending on transit conditions. While packaging is designed to maintain product temperature, slight thawing may occur during transit. If products arrive in an unusable condition due to delay, please contact our support team for assistance.
If a customer reschedules, redirects, cancels, or refuses a delivery without prior notice to Market9ja Store, we will not be responsible for any resulting delays or product quality issues.
Delivery times may occasionally be affected by unforeseen logistical challenges. We appreciate your patience and understanding in such situations.
For any questions regarding shipping or delivery, please contact our customer support team at: support@market9ja.com